These Terms and Conditions govern the relationship between the User and Nexus Care S.A.R.L. ("Nexus Care"). Please review them carefully before making any purchase or using any service on our platform. By accessing or using this Website, you confirm your acceptance of and compliance with these Terms and Conditions. We recommend reviewing them before every interaction with the Website, as Nexus Care S.A.R.L. reserves the right to amend or modify these Terms at any time without prior notice. If you do not agree with the Terms outlined here, please refrain from accessing, using, or subscribing to this Website.

Users' Rights

All products and services displayed on the Website, including items from our Face Care, Hair Care, Body Care and Baby Care ranges, are subject to availability and may change without prior notice. Nexus Care reserves the right to decline orders from users who exhibit negative behaviors on our platform, including but not limited to providing false contact information, frequent order cancellations, disrespectful conduct toward our team, or failure to comply with these Terms and Conditions.

We also reserve the right to refuse orders from individuals involved in disputes over previous orders or who have repeatedly canceled, returned, or failed to receive previous orders. We may request reimbursement for goods, delivery, and legal fees from anyone found to be fraudulently using the Website.

Purchase, Cancellation, Return & Exchange

Payment can be made via cash, card, or third-party payment processors; current prices and fees are shown at checkout and it is the buyer's responsibility to review these before completing payment. Delivery is handled by a trusted delivery company, typically within a few days of purchase and up to one week during peak seasons, and delivery charges may vary depending on location.

If an error occurs with your order, the purchased item will be replaced without additional delivery fees, or you may choose to receive a refund as credit to your Nexus Care wallet. Items may only be returned or exchanged if they are intact, unused, unopened, and in their original packaging. Please note that, outside of such errors, all sales are otherwise final, and purchased products are generally non-returnable and non-exchangeable.

We operate within Lebanon and do not assume liability for any supplementary fees imposed by banks on card transactions, nor for fluctuations in exchange rates. Cash on delivery is available and processed at the time of delivery; we reserve the right to decline order handover if the buyer is unable to provide cash payment upon delivery.

Large or Bulk Orders: Orders considered large or bulk purchases are reviewed by our management team. Additional shipping fees may apply based on order size, with the final calculation provided by our customer support after review. This ensures fair handling of bulk orders and prevents misuse of promotional discounts intended for standard purchases.

Promotion Terms: Some promotions, such as those in our Nexus Exclusive Promotion and Nexus Offers collections, may include products supplied in updated or alternative packaging or presentation.

Price Match Policy

1. Identical Products: Products compared for a price match must be identical in brand, type, size, and specifications, ensuring an apples-to-apples comparison.
2. Current and Verifiable Price: The competitor's price must be current, publicly advertised, and verifiable.
3. Authenticity: Price matching applies only to authentic items within specific categories; bundles and special offers, including sets like our Nexus Glamour Kit, may be excluded based on availability.
4. Request Process: Users must submit a price match request through a designated channel before purchasing, allowing proper verification and processing.
5. Verification: Nexus Care reserves the right to verify the competitor's price and product details to ensure accuracy.
6. Exclusions: Certain products or scenarios, such as customized bundled products, may be excluded from the price match policy based on the availability of samples, gifts, or replication of the bundle.
7. Approval: Once approved, the eligible product's price will be updated in your cart when applying the provided coupon or code.
8. Policy Changes: Nexus Care reserves the right to modify or terminate the price match policy at any time without prior notice.

By using our platform and requesting a price match, you agree to adhere to these terms, effective immediately. Members of our Access program can check this collection for related benefits.

Intellectual Property

Our brand name, logo, and motto are legally trademarked and registered. Any unauthorized use, reproduction, or copying of our brand identity is strictly prohibited and may result in legal action. We take protection of our intellectual property seriously and will enforce our rights to the fullest extent of the law.

Nexus Care does not market any products classified as pharmaceuticals or drugs by the Ministry of Health. For guidance on any product, we always encourage checking the label and consulting a pharmacist or healthcare professional.

Changes to Terms & Conditions

Nexus Care reserves the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon publication on our Website. These terms govern the relationship between our Website and our users.

For further clarification regarding these Terms and Conditions, please contact us at Info@nexuscare.me.